Extremely Poor service ,Money making scheme at my expense

I would like to express my deepest dissatisfaction with regards to the cancellation of my funeral policy ,I cancelled the policy over a telephone conversation which they always say is recorded,but todate im being debited after cancelling it months ago this is not fair,and when I call in they tell me the policy wasn't cancelled due to verification which is the complete opposite of what I was told over the phone and yes the phone call was recorded but now it's my problem to solve as the money keeps being debited from my account.