DJ
DEBBIE J
1 reviews | Active since Mar 2014
18 Nov 2024, 19:01
Extremely poor service
To date I still have not received any resolution, phone call for Mt Audacious Rewards to be reimbursed. Each time I only receive an sms indicating the matter is attended to. Matter will now be escalated to the OMBUD. Extremely poor srvice
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African Bank's replyOfficial
19 Nov 2024, 09:48Thanks for speaking up and calling us out. I can confirm that the acknowledgement letter of your complaint has bee send to you on the 14 November 2024. This matter is still under investigation. You will receive a feedback from our complaint team once the matter is resolved. We apologize for the delay.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply19 Nov 2024, 09:48
Official
Thanks for speaking up and calling us out. I can confirm that the acknowledgement letter of your complaint has bee send to you on the 14 November 2024. This matter is still under investigation. You will receive a feedback from our complaint team once the matter is resolved. We apologize for the delay.
Your African Bank Support Specialist team
Your African Bank Support Specialist team