Extremely Poor Service

I have been to the branch at the atrium exactly a week ago, requesting for a new credit card as my old one has expired. Waited for about 45 minutes for what would seem like a simple transaction. My credit card has not been activated to date, whats worse is that I have to keep calling that branch but nobody bothers to phone me and provide any feedback. The lady i spoke to last promised me that my card would be active by today but it's not. This is the second time I have experienced poor service from African Bank. The first time was when I called into the Albert Street Durban branch and the consultant by the name of Pinky was extremely ill mannered to me and was screaming at her co workers on the top of her voice. She eventually turned me down after wasting my valuable time and this on my birthday, the 14th of march 2015. it seems like they need customer service training in store level as they lack it badly. After I pay of my credit card and loan, I will never deal with this company again.