Extremely poor

I did a credit application on the 11 of June, document sent and was told that my application is being reviewed, I have been calling since 12 June to get feedback but I have been sent from pillar to post with different information, when I call they ask if I sent the documents and I sent it to ***. They promise to call but they don’t I have to call them to ask for feedback. I’m really disappointed with the service I have been receiving because I also work for the bank and the application is not taking this long and even if it does we call the client to give feedback and if the documents are not complete we call the client to submit documents not the other way round . African bank you can do better with client service