Extremely poor and disgusting service

Pathetic, useless, unacceptable poor client service from African bank. I have been a client with African bank for years now. I cannot go i to the branch to unblock my online profile, at this point. FIrst it is an inconvenience just to go in for profile unblockong, while this can be done over the phone with a security check as before. No communication or noticee was issued to clients advising of the new process for unblocking profile. I hereby request a competent senior officer at African bank to assist eith the complaint and the disgusting service I received. This is not even to talk about the rude and unhelpful call centre agents!!!!!!!!!!!!