Extremely Dissatisfied

Extremely disappointed with this financial institution. For two weeks I received missed calls from them, probably to offer services. On the 13th of June I finally went on to their website, typed in my information and saw I qualified for a loan. I app****. I uploaded my relevant documents and submitted. Two days went by. I finally phoned the call centre. I get transferred to six different people. Eventually a very nice lady informs me that I uploaded my bank statements twice instead of my payslip. I upload the payslip and I email the payslip. Again, two days, no call back. I phone again, again six different people. Finally a gentleman tells me there is no May salary on my bank statement. I explain to him there is, it was paid in three different amounts because our commissions were not ready yet. He explains that I have to get a letter from my employer explaining the situation. I get the letter and email it. Again no call back. Again I phone them. Again six different people. Finally on the 20th of June I speak to a very nice gentleman. He tells me I was declined. The reason was inconsistency on my salary. I ask him did they not receive the letter from my employer. They did, he actually does not know why it was declined because all the documentation is correct. He informs me he will take this up with the supervisor, and she will phone me back asap. Still waiting. Why offer financial services just to be rejected on a technicality? How is anyone then suppose to get financial assistance?