Extremely Disappointed with African Bank’s Service and Lack of Accountability

I am extremely disappointed with African Bank. I have raised the same query three times, and each time, they reject it because their system fails to send me the necessary pop-up message for approval. The worst part is that the issue was caused by the bank itself—something their own consultants have admitted should never have happened in the first place. Yet, instead of rectifying their mistake, they continue to delay and make me suffer the consequences. This level of incompetence and lack of accountability is unacceptable!