EXTREMELY BAD SERVICE!!!!!!

I am totally appalled by the attitude to the way my account is handled. On three occasions (since 04 August 2015) my account has not been closed. I have fully paid up my account and now i request a money to be refunded back to my account as my account was debited. On all three accounts i get told that my account will be closed and a refund will be issued!!!! This afternoon i phoned as last week another consultant told me that they will issue the closure of account and once that is done they will refund my account. This I understand but what I fail to phantom is that is could take so long to have an account closed!!! i have always been a loyal customer - not once did i miss payment this is how i am treated!!!!! You have left a bitter taste in my mouth! Never again will i use your service no recommend people like i used to do!!!