EXTREMELY BAD SERVICE

So this is second time I'm having very very poor service regarding a loan application. The first time is dragged over 16 days to find out my application expired after it being in "final review stage". Now for the second time its yet again in final review stage going for the 4th day. No feedback or anything from their side. I've sent every document requested. This is EXTREMELY poor service in total 22 days AND still counting to find out if I qualify for the loan or not. I've been told to wait between 24 or 48 hours. Already at 144 hours and counting.