Extremely bad service

Good day,

I'm so disappointed with service that I have received from African bank in the last month or 2.

I tried applying for a loan numerous times and got declined. Eventually I went to a branch and was advised that this is because of a loan not paid that I took in 2011 if not mistaken, amounting to about R1700.. This came as a shock to me because according to my knowledge I paid up that loan in 2022 March.. However the consultant explained that it was the credit card that I paid for and not the loan. The loan was handed over to attorneys and African bank listed me as a "bad debtor irrevocable". Ok so over 10 years later I have this judgment, cool.

I then contacted the call centre to assist me, because I needed to find a way to pay this R1700 and have it registered as "bad debt recovered"

I have spent my airtime and time calling the call centre, being transferred from one department to another, my phone doesn't allow otp when I'm on a call and I have advised agents numerous times, regardless of me passing all the necessary verification questions they still say they can't assist.

The last agent **** and said she will lodge an enquiry and someone will call me back but 2months later and still no one has contacted me with a way forward.

Can someone please do their job and provide a way forward as I'm highly annoyed.