extra deduction without confirming with me

Good day <br> <br> I have laid a complaint earlier regarding an extra amount that you want to deduct from my account yet again . Bontle Masemola advised me that they contacted me but couldn't get through . I do not have a miscall please let me know why I must contact you if you are the ones that is deducting extra from my account ? I am disappointed in your lack of customer services . If someone from your offices does not contact me then I have no choice to take this up with the Ombudsman . I want statements and I also need the so called extra deduction to be stopped as I am paying on time and the instalments that I signed for . I do not understand How you cannot get hold of me if no one phoned me .<br> <br> And please stop telling me to phone you as you are the ones that is deducting extra from my account I need the extra deduction to be stopped asap !!!<br> <br> Regards