ML
Mandu L
1 reviews | Active since Oct 2020
16 Sept 2022, 13:58
extra charges on statement
Hi spoke to one of your agents regarding my account, I've been making payments for a couple of years now , decreasing the amount I owe you guys now I should have finished paying the account but there's fees that have been added in my account and now I'm still off by R600,which is incorrect, after Aug payment I do not owe the credit card...why now only are extra charges being charged on my account and why not advise me.. this is such a total ******* by African bank and please stop debiting my account until this has been sorted out..
my ref number:*** , I was advised that it takes 48hrs to get response and nothing as yet, I'm not willing to accept charges that are all of a sudden being debited on the statement.
Helpful (0)
Replies (7)0
Replies (7)
African Bank's replyOfficial
16 Sept 2022, 15:28Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
African Bank's reply16 Sept 2022, 15:28
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
ML
Mandu L's updateReviewer Update
18 Sept 2022, 07:25I have already contacted you guys twice regarding my concern and have given you the reference number for the case I have already opened.
Please email me if you can't get a hold of me the feedback regarding my query as where I'm the network is unstable.
Please email me if you can't get a hold of me the feedback regarding my query as where I'm the network is unstable.
ML
Mandu L's update18 Sept 2022, 07:25
Reviewer Update
I have already contacted you guys twice regarding my concern and have given you the reference number for the case I have already opened.
Please email me if you can't get a hold of me the feedback regarding my query as where I'm the network is unstable.
Please email me if you can't get a hold of me the feedback regarding my query as where I'm the network is unstable.
African Bank's replyOfficial
18 Sept 2022, 13:32Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team ***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team ***
Best regards,
African Bank's reply18 Sept 2022, 13:32
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team ***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team ***
Best regards,
ML
Mandu L's updateReviewer Update
20 Sept 2022, 11:47I have contacted your call centre 3 times already, initially spoken to Kwena,Dinah and now Yvonne and still no resolve.
I initially told the agent that there are extra charges billed on my statement that I was not advised of he told me it's interest charges, I offered that this was not told and all along it was not charged, and then now I'm told I would have to open a "complaint" and not a query, yet what I keep telling you is that according to me my account is paid up and you will debit my account again on Friday for interest charges that you all of a sudden decided to add to my account without letting me know, or even some slight communication...
I initially told the agent that there are extra charges billed on my statement that I was not advised of he told me it's interest charges, I offered that this was not told and all along it was not charged, and then now I'm told I would have to open a "complaint" and not a query, yet what I keep telling you is that according to me my account is paid up and you will debit my account again on Friday for interest charges that you all of a sudden decided to add to my account without letting me know, or even some slight communication...
ML
Mandu L's update20 Sept 2022, 11:47
Reviewer Update
I have contacted your call centre 3 times already, initially spoken to Kwena,Dinah and now Yvonne and still no resolve.
I initially told the agent that there are extra charges billed on my statement that I was not advised of he told me it's interest charges, I offered that this was not told and all along it was not charged, and then now I'm told I would have to open a "complaint" and not a query, yet what I keep telling you is that according to me my account is paid up and you will debit my account again on Friday for interest charges that you all of a sudden decided to add to my account without letting me know, or even some slight communication...
I initially told the agent that there are extra charges billed on my statement that I was not advised of he told me it's interest charges, I offered that this was not told and all along it was not charged, and then now I'm told I would have to open a "complaint" and not a query, yet what I keep telling you is that according to me my account is paid up and you will debit my account again on Friday for interest charges that you all of a sudden decided to add to my account without letting me know, or even some slight communication...
African Bank's replyOfficial
20 Sept 2022, 13:52Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
African Bank's reply20 Sept 2022, 13:52
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
ML
Mandu L's updateReviewer Update
21 Sept 2022, 14:15This is beginning to sound like a generic response, so no one in African Bank is being helpful right now, you say I must call and when I call the agents still can't assist.
ML
Mandu L's update21 Sept 2022, 14:15
Reviewer Update
This is beginning to sound like a generic response, so no one in African Bank is being helpful right now, you say I must call and when I call the agents still can't assist.
African Bank's replyOfficial
21 Sept 2022, 17:31Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team ***
Talk to you soon.
Your African Bank Support Specialist team ***
Best regards,
African Bank's reply21 Sept 2022, 17:31
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team ***
Talk to you soon.
Your African Bank Support Specialist team ***
Best regards,