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sheehan L

1 reviews | Active since Sept 2015

01 Oct 2015, 11:50

******ED BY AFRICAN BANK

have made countless phone calls to African Bank, I have spoken to consultants, supervisors and managers with no joy.the only record I have is Thulisile African bank 3.10pm 02/09/2015 then I spoke to her supervisor a gentleman and another 2 male consultants with no reference numbers when I asked for one from the staff I was told they don't supply them shocker.They have handed me over to New Debt Management, for what I don't know I was on UNPAID maternity leave for 4 months ,I called in before I went on maternity leave and I explained they said not a problem they will make a note I then asked if I will be handed over they said NO as long as I make an arrangement, so I made an arrangement for R2000 monthly and I get threatening messages from NDM saying they will attach goods this I absolutely absurd as I made arrangements ,I called AB back and the supervisor said he apologies it's the banks fault they will correct it, that was 2 months ago I am STILL receiving those threating messages, clearly he did not sort it out.2. I have been paying AB from 2013/03/06 the principal amount R68756.56 Interest charged at R1002.86 term 84 months, however my amount is now sitting at R65496.53

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Replies (1)
African Bank
African Bank's reply01 Oct 2015, 15:00
Official
Hello sheehan,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***