Expired sim card contract, number to be taken away

Good day

I went to African Bank to take a personal loan, it was approved. They said the loan comes with a pack of sim card that will be delivered, every month I will be getting R110 airtime and 25 sms. Yes I was getting all of that, the problem started yesterday 25 July 2018 when I bought a R30 airtime to make a call. Didn't even stay 2 minutes on the phone, my data was off when I checked my airtime later I was left with only R0.69. And off which this was always happening but was just lazy to call MTN and check what was going on.

I called MTN since my network belongs to them and I spoke to a lady by the name of Precious who said she can't assist me I should call New Generation. I called New Generation spoke to Busi who couldn't help and she gave me Blue Label Connect number, called them and spoke to Palesa whom also couldn't help she then gave me Digital Planet number where I spoke to a lady by name of Sam.

Sam explained to me that the contract expired April 2018 already and since the number (Cell number) belonged to Digital Planet it will be terminated. So if I didn't call because of the airtime that doesn't last no one would come back to me or send me an sms to let me know of this. It is so frustrating because when the product was sold to me no one explained that after 2 years we are taking your number, all my personal things are registered using the very same number that I got from them. And what puzzles me is that I was getting my R110 airtime and 25 sms monthly it was not stopped after the contract expired in April.

I can't afford to lose this number, my bank, medical aid, home loan and all my policies are registered using this number because I knew it was mine. At work, my GP, family and friends they know this number even on my CVs that I send out is this number. It is so Frustrating and annoying that I must now start all over again. I don't even know when will this number be disconnected, as a client I have been failed by African Bank by not explaining and Digital Planet by not letting me know that this number after contract it will be taken away from me.

I will never recommend this product to anyone