********** experience with African Bank (Deposit fee of R3 834,72)

On Monday the 17th, I visited African Bank’s Northmead Branch in Benoni to make a payment towards my African Bank MyWorld credit card.

Upon arrival, I was assisted by a branch agent, who processed a payment of R42,000 from my ABSA cheque account into my African Bank credit card account. At no point during the transaction was I informed that a substantial fee would be charged for making the payment at the branch.

To my surprise, two days later I discovered that I had been charged R3,834.72, which is approximately 9.1% of the amount paid. I find this charge excessive and believe that I should have been clearly informed of such a significant fee before the transaction was processed.

Had I been made aware that a fee of approximately 9.1% would be charged, I would have considered alternative payment methods that may have avoided this cost.

I therefore request that African Bank review this transaction and consider reversing or refunding the R3,834.72 charge. I also request clarification regarding the basis for this fee and why I was not informed of it before the payment was processed.

In my view, customers should be clearly advised of any significant fees associated with a transaction before proceeding. Where a fee is as substantial as this, there should be a clear disclosure or acknowledgement process confirming that the customer has been informed of and accepts the applicable charges.

I look forward to your prompt response and a satisfactory resolution to this matter.

Kind regards,