Excellent customer service by a consultant!

In April 2021 I was offered an opportunity to decrease my installment. The consultant who called to propose this offer ill informed me and provided details that were not correct. The subsequent result was my loan account falling into significant arreas. I was not impressed at all because I had set out this year to #WIN and clear my debt. Upon writing a review on this platform a consultant called me and was courteous to apologise and thoroughly go back on my account and detail how I had been misinformed. As a result of the polite and very honest and truly apologetic way she handled the issue, offering if there was anything that could be done including an investigation into the matter my upset at the instistution was quelled. It was a realisation that sometimes the institution is put into disrepute by people who are not dedicated to their position and have no concern and regard for the consumers. However one persons mishap can be undone by a dedicated consultant. At the end of the call I informed her I would not infact request the investigation but because of the way she handled the situtation I will endeavour to clear the arreas and not let it impact my experience of the institution that is AfricanBank. Thank you to that consultant. The bank really had tried to make sure that as a consumer I was cared for under these trying times of covid19. We keep at it and I am still able to #WIN by decreasing my debt at the institution.