Excellent Crisis Management

I would like to extend my gratitude to Zanele Mabele who was able to help me after 3 of her colleagues (Patience, Thabang and Nicholas - yes, I'll name and shame) hung up on me after making me wait like a fool for them to assist me. I was extremely upset and Zanele was able to assist me in a friendly and professional manner. <br> <br> She even went as far as apologizing on behalf of her subordinates' disgusting, tardy and ***ardly behaviour! She is a great leader who took the slack on behalf of her team mates all the while maintaining her composure and professionalism. She did a great job explaining the collections process and kept me calm in my state of panic. <br> <br> Thank you very much Zanele and I wish all the best for your future.<br> PS. And thank you to Thabang (aforementioned transgressor), who called me to apologize just before publishing this report. You're forgiven my boy, but be cognisant of whom you're conversing with because they might be the one hiring you one day!<br>