Excellent Client Service!

I went onto African banks website to review their range of services. I interacted with a Bot. The first positive thing was the upfront acknowledgement that I was interacting with a Bot. After a while I requested to be referred to a Human - within a few minutes I received a call. My questions were intelligently answered. 5 minutes after this call, I received another, checking that I had been adequately serviced. excellent service indeed. Thanks