Everything just went wrong.

I am extremely disappointed in African Bank Malmesbury and Head Office. Offer my December holiday I was phoned to let me know I qualify for a credit limit increase and I have received SMS with the same massage of a limit increase. I have decided that I will only do that if I really need to. And now that I need to increase my limit with a small amount off R2000.00 they tell me I don't qualify I have given them all the paperwork that they need I meet the min requirements and still they rejected my request. A customer that have never missed a payment or paid late. The people working in Malmesbury branch is extremely unprofessional. They do not help you and give you all the attention that is needed to make you feel like a valued customer personal call were taken wile she was helping me. The lack of willingness to help and assist was clear. After sending all the documents to Head Office she promised to phone me the next morning. I have called the branch +/- 7 times nobody bothered to answer and nobody phoned me back I went to the branch waited for an hour and she told me I do not qualify for a limit increase. I would like to know why don't qualify.