every month a issue

I always have a issue with african bank im sick of it -I received a SMS to say my payment will be due on the 20th ,I couldnt reply as i work different and didnt see the message by the time i got the email i called them -they confirmed i must not worry as the debit orders will go of on the 27th as set -apparently they called all the companies -thats a joke cause i have stated to them i was unemployed for one year -they called the old company and made there own arrangements -no my damn debit order has bounced and i must pay charges -im trying to pay my bill-why do you always make it so hard for me every damn month i want my unpaid charges paid by african bank -because your consultant doesnt give correct information -please hire people that know what they doing-i specifically asked her what do i need to do and she said nothing . i hope calls are recorded cause i have information when i placed the call