***********ENCY AT AFRICAN BANK

On 19 June 2023 I received an sms with a 70% discount for settlement. On 21 July I settle my account with an amount of R4822.00 and call African Bank for my settlement letter whereby I am informed that I will receive it after 5 working days. Come August and I see on my credit report I am owing African Bank +/- R10000. I call and tell the agent that this account was settled on 21 July 2023 whereby she tells me that she will update my details and have the paid up letter sent to me. Comes September 2023 and I am still reflecting on the credit buro with an outstanding amount of +/-R10000. I call and the agent tells me that I need to go to a branch and do verification because my profile is blocked?? On 9 October 2023 I receive an email from Nimble attorneys stating that I need to contact them to make arrangements for payment???? Does African Bank not understand the word S-E-T-T-L-E-M-E-N-T?? Or are they just *********** in doing their jobs and competent in frustrating customers?