1 reviews | Active since May 2023

31 Oct 2024, 10:44

Empty service

Item: African Bank
Rating: 1
Author: Nomthandazo D

I feel like screaming out my lungs. Their service toward my brother’s funeral cover has been not paid out and since a month no answers from their customer line. Now their employee from Menlyn branch keeps on telling me that she will escalate the matter and I am the beneficiary. So I don’t understand why they are holding up. No calls from their claim offices. This it’s totally unacceptable. Their service provider has taught us not to even bother joining their business.

Helpful (0)

Replies (13)

Nomthandazo D's updateReviewer Update

31 Oct 2024, 11:44

It’s been a full month waiting for this money to be paid out and now it’s going to be the second month

Nomthandazo D's update31 Oct 2024, 11:44

Reviewer Update

It’s been a full month waiting for this money to be paid out and now it’s going to be the second month

Nomthandazo D's updateReviewer Update

31 Oct 2024, 11:47

I wish this bank can be closed for good. It’s very useless and has very bad service . I’m really disappointed with this company and its conduct. I really wonder why they do not have truth towards their policies and service provider towards a client

Nomthandazo D's update31 Oct 2024, 11:47

Reviewer Update

African Bank's replyOfficial

31 Oct 2024, 12:04

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.
Your African Bank Support Specialist team
***

African Bank's reply31 Oct 2024, 12:04

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.
Your African Bank Support Specialist team
***

African Bank's replyOfficial

31 Oct 2024, 12:05

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

African Bank's reply31 Oct 2024, 12:05

Official

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

African Bank's replyOfficial

31 Oct 2024, 12:05

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

African Bank's reply31 Oct 2024, 12:05

Official

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Nomthandazo D's updateReviewer Update

31 Oct 2024, 12:34

I have forwarded all required documents and hope it will be paid out by today. We cannot wait anymore. My brothers money was deducted from his account without negotiation. He left his children and they need to be taken care of . This it’s unacceptable and disgusting. Disgraceful towards our country. Capitec bank it’s the best in such issues and they do follow ups .

Nomthandazo D's update31 Oct 2024, 12:34

Reviewer Update

African Bank's replyOfficial

31 Oct 2024, 12:44

Thank you for submitting the documents. We have received them and referred them to the relevant division for further assistance.

African Bank's reply31 Oct 2024, 12:44

Official

Thank you for submitting the documents. We have received them and referred them to the relevant division for further assistance.

Nomthandazo D's updateReviewer Update

31 Oct 2024, 13:54

Thank you for the feedback. Still waiting for a bank notification

Nomthandazo D's update31 Oct 2024, 13:54

Reviewer Update

Thank you for the feedback. Still waiting for a bank notification

African Bank's replyOfficial

31 Oct 2024, 14:42

We will provide feedback once received. ^Sego

African Bank's reply31 Oct 2024, 14:42

Official

We will provide feedback once received. ^Sego

Nomthandazo D's updateReviewer Update

31 Oct 2024, 14:45

I am still waiting and time it’s running out fast. They kept us on hold from The day we submitted the forms until today. I still forward all documents

Nomthandazo D's update31 Oct 2024, 14:45

Reviewer Update

I am still waiting and time it’s running out fast. They kept us on hold from The day we submitted the forms until today. I still forward all documents

African Bank's replyOfficial

01 Nov 2024, 13:02

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***

African Bank's reply01 Nov 2024, 13:02

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***

Nomthandazo D's updateReviewer Update

01 Nov 2024, 14:46

This bank it’s a bad joke. A serous horrible joke. And the now their response it’s that they don’t deal with funeral claims. The branch will call me with regards to the funeral claim. Why are we still having people who bank with this dishonest service and don’t even acknowledge that we as the family had to go through tough times.

Nomthandazo D's update01 Nov 2024, 14:46

Reviewer Update

African Bank's replyOfficial

01 Nov 2024, 14:59

Your query has been referred to the relevant team for further assistance. We’ll keep you updated and share feedback as soon as we receive it.

African Bank's reply01 Nov 2024, 14:59

Official

Your query has been referred to the relevant team for further assistance. We’ll keep you updated and share feedback as soon as we receive it.