Empty Promises & move responsibility to 3rd party

<p>The bank handed me over to Coombe Attorneys. Settlement with discount took place on 21 September. Whereby Coombe Attorneys confirmed that the monies owed to African Bank will be paid over on 7 October 2016. As per agreement, & telephonic discussions with African Bank, a fully paid up letter will be issued on 10/11 October 2016. Am still awaiting the letter. On Friday 14 October 2016 around 14H00 I phoned African Bank & asked for the full payment letter & the confirmation for the removal of my name from itc. The call centre agent from African Bank informed me that it is not their responsibility to remove my name from itc. It is the 3rd parties' responsibilitiy. But on previous occassions whereby telephonic discussions took place, I was informed that as soon as the monies are in their account, the itc clearance request will be submitted. Who regulates the banks????? (NCR)??????</p>