Empty promises - Inhuman service

Empty Promises and then threatening messages End December 2021 you promised that the Insurance for unemployment will be sorted out within a week, after me begging you since JULY 2021 and then eventually reporting you on this platform. Now 2 weeks later I get a call - "you are in arrears"

Please refund me the complete amount I have paid for this insurance that is worth nothing and I will repay my loan with it