EMPTY PROMISES, ACCOUNT IS SETTLED - NO ITC UPDATE
I had an agreement with African Bank complaints department to settle my credit card and then an update will be done on my credit report with all the credit bureaus and a removal of the adverse listing. I did the payment on 29.06.2015 but no feedback or response from Sylvester or Ruth. I sent numerous emails to them requesting urgent feedback but this just gets ignored. I urgently need my adverse listing removed. Please urgently provide feedback. This is just extremely unprofessional and why make empty empty promises when you know you cant deliver!!!
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African Bank's replyOfficial
03 Jul 2015, 15:07Hello Twiggy01,
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
African Bank's reply03 Jul 2015, 15:07
Official
Hello Twiggy01,
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***