1 reviews | Active since Nov 2009
Empty Promises
<p>I have taken up a loan with African Bank at the time they offered a free mtn choice 100 sim for free with R100 airtime for 24months.On the 15 June I emailed Gigital Planet and were told that they could not get hold of me and that they would order a replacement sim card for me and that they will be in contact to arrange delivery.</p> <p>On the 11 July I emailed Digital Planet and Thumeka responded that she is sorry for not getting back to me but she has made an urgent request for the replacement order. I emailed Digital Palnet again and on the 25th July got an email from Thumaka that the promotion has ended and that I cannot get the sim card anymore.</p> <p>This is pathetic after all the correspondence received that a replacement order has been requested twice.</p>
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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I contacted the number left on the response, but bobody could assist.Instead I was transferred to another person and the phone was never answered. I hung up after 15min.
Please get back to me so that I can get this sorted.
I contacted the number left on the response, but bobody could assist.Instead I was transferred to another person and the phone was never answered. I hung up after 15min.
Please get back to me so that I can get this sorted.