EMPTY CREDIT CARD = EMPTY PROMISES

I Have app**** for a Credit Card over a week ago at one of your Branches in Johannesburg! I had actually app**** online and you kept pestering me with this Credit Card/Loan Offer, so I decided to give it a try as I actually needed aid and an immediate solution! First thing I asked the agent when I got to the branch was, How soon will I get a response because I have all the document Needed? She then told me The Credit Card will be activated the same day, if not MAX 48hrs!! I'm writing this after a WEEK!! and still I have not received any notification to weather It was a success or not. Instead I Only Received a call around 8 am from some guy who promised me I will get a notification within an HOUR!! It's Passed the 3HOUR Mark now!! WHAT IS THE HOLD UP!? Are you guys LAZY?? or Can't do the JOB?? Why did you even give me a physical card? to give me false hope? Come AFRICAN BANK COME ON!