Employment Vefication Issues

On the 13th of August, I received a call regarding a matter that I raised both personally and on behalf of my company. The consultant I spoke with assured me that he would return my call within an hour. I am still waiting. This lack of follow-up is concerning. If this is indicative of the service we can expect, please advise whether we should formally notify all employees within our company to avoid engaging with African Bank. We would prefer to avoid unnecessary back-and-forth, trips to branches, repeated phone calls, and credit enquiries made in our name. Please let me know how you intend to resolve this, so we can take appropriate steps and avoid further inconvenience.