EFT ****

I was ****med money via EFT, the payment was from African bank to Standard Bank and none of this two Banks are helping. I first called African bank call centre and I was told to report the matter to Standard Bank since the money is out of African bank and I did report at the branch and they gave me an email to send supporting documents. Days later I send another email to the ***** department as there was ni communication they told me the case was transferred to African Bank and they will provide feedback, until today African Bank has not said anything. Please can someone assist as to what is happening because both banks are just giving me the run arounds.