EFT going off twice and i have not be refunded for a payment made on the 26th of FeB!!! i want my money Back!!!!!

I am really upset with your Sh*t service i made an EFT payment on the 26th of Feb 2024 I noticed that the payment went out twice with the same amount of R500 i called the person i made payment and they only received one payment> i called African bank on the 27th to find out what is happening and i was told there was a glitch on the system and i will receive my money back within 48 hours i called on the 28th in the morning and i was told it has been resolved everyone has been refunded including the bank changes yet i did not get mine back. I was told it has been escalated i waited the whole day and it was still not done. I called again this morning i was on the call for 39minutes and 24 seconds the agent kept putting me on hold for more that 5mins each time i waited for someone to take my call as i am very upset i have plans i need my money back immediately!!!!! i have lost my patience i was told the payment will be processed after 9h00am but there is still nothing and the manager is refusing to take my call!!! why would it take so long when i am banking with African Bank!!!! i am not taken seriously or maybe its because i am young and Black? i moved my salary to this stupid bank and i regret every second of it. Why must i wait for 3 days to get my money back. I want my money now !!!!!!!!!!!!!! no one has called as promised !!!!!!!! your calls are chargeable when calling do you guys understand my f**king frustration? I need my money now than after i will close this stupid account. Everyone is useless in African Bank even the CEO himself!!!!!