EFT Funds Disappeared - 10 days not cleared

Funds were deposited into my African Bank account on the 29th of December via EFT. As at today (7 Jan) these have not yet reflected in my account. I have logged an enquiry which was supposedly meant to be resolved in 24-48 hours - 72 hours later and nothing has been resolved. They cannot tell me where this money is or why it is not in my account. I phone every day and email and keep coming to dead ends. WHERE ARE THESE FUNDS AFRICAN BANK?