EFT credit card payment enquiry

Item: African Bank
Rating: 1
Author: Desiré Pearlé Esau

I hereby wish to inform you that it has been almost 2months up until today, that I have not hear from African Bank regarding my credit card EFT deposit which didn't reflect on their side. The proof has been provided to them. It is unacceptable and I refuse to pay them further until this issue has been resolved.

I have also made a request on their app as they requested me but no acknowledgement or feedback from them.

Helpful (0)

Replies (2)

African Bank's replyOfficial

07 May 2024, 15:39

Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.

Talk to you soon.
Your African Bank Support Specialist team
***

African Bank's reply07 May 2024, 15:39

Official

African Bank's replyOfficial

08 May 2024, 10:47

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
***

African Bank's reply08 May 2024, 10:47

Official