****ed up service

. Good morning,

I am writing to formally raise a concern regarding my African Bank account, which has been placed on hold without my consent. I have made several attempts across different branches to resolve this matter, but unfortunately, I have received little to no assistance — until I visited your Senwabarwana branch.

I would like to commend Mr. Monyamane from that branch. He went above and beyond in his efforts to assist me, and his professionalism is truly appreciated.

Despite submitting sufficient proof regarding the current funds in my account, I am now being asked to provide proof of payment for deposits made in 2020. I find this request both unreasonable and irrelevant, especially considering that the current funds in the account are unrelated to those past transactions.

At this point, I am not interested in reactivating or continuing with this account. All I ask is that the funds currently in my account be released to me without further delay.

I hope this matter will be treated with the urgency and fairness it deserves.