******ed and continue to be by this bank

<p>I paid off two accounts with this bank...I guess that's was a big mistake..In only one day I've had to make 6 calls ( not free calls i add) to the call centres of which all those calls have confirmed that those account have been paid in full. All I wanted was then to email me my paid up letters. All consultants advised it will be sent shortly 24hrs later still I haven't recieved any email to this effect. Then i decided on my 7th call I will speak to any supervisor available she too agreed those account have been paid in full and she is working on my query. This lady asked if she can call me back in 2minutes only to call 10 minutes later. Not to assist me but to tell me she hasn't forgotten me but will get back to me after her meeting. It's a day later I'm assuming again this means I should call them back because well I'm a paying client and they can't have that. It's 24hrs later I'm assuming the later is still in a meeting.. I hope she managed to get something to eat In all that time. So because at this point I need those laters more then they need my business or referrals I'll make more calls to them again today..</p>