Early Deductions

<p>I received an sms on monday afternoon advising that African Bank would deduct on the 14th of this month, i called the number on the sms to arrange otherwise but could not get through them the whole afternoon. I called in on Tuesday again , & only after several attempt i spoke to a lady & arranged with her that the debit order must go through on the 20th instead. We agreed on that, & was never advised that it was too late. Today they took my money which i have left in my acount for a very important reason. i need you to reverse that money asap & deduct your monies on the agreed date. This is no way to treat customers.</p>