Early deductions

After communicating with African Bank this week on their request to confirm debit order dates, they have sent me two sms's to confirm each of my deductions will be made on 25/01/2016. However, this morning, 22/01/2016, they took all of the money from bank account for my one deduction and attempted the second, which bounced - because I only get paid on 25/01/2016. <br> This money was supposed to be paid for my team's entry in the Warrior Race and much of it is what the team members have paid to me so that I can link to Paypal to pay. Our cut off date for payment is today, 22/01/2016 and African Bank has ****** this money.<br> I have phoned them about it - Phindile's answer: use the money now available in the credit card!!!!!! That will cost me money (interest) that would not have been necessary if African Bank kept to their side of the deal.<br> Phindile gave me Thembi\s e-mail address so that I could explain and send my bank statement - which I did. But my e-mail has not even been opened