Hellopeter
Share Your Experience
JB
Jan B

1 reviews | Active since Mar 2009

26 Sept 2025, 17:40

Early debit order not authorised

Why was a debit order ran from my account 23 September, while it was authorised to only run on 25 th of each month. As there was not enough on the 23 rd for YOUR debit order, my bank charged me for a failed debit order.

0
Replies (3)
African Bank
African Bank's reply26 Sept 2025, 18:02
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***
JB
Jan B's update30 Sept 2025, 15:37
Reviewer Update
You closed the case without resolving. You agreed that YOU made a mistake by running the debit order early. My bank charged me, no fault of mine. If you do not resolve satisfactory, I will go to the ombuds. Thank you.
African Bank
African Bank's reply30 Sept 2025, 17:53
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team