JP
Jabulani P
1 reviews | Active since Sept 2013
16 Dec 2015, 11:04
Early Debit
I have an Insurance Policy with African Bank, and have just noticed that they debited my account early for the current month. Who gave you the mandate to do so because even on your Payment Instruction / Authorisation, it's clearly stated that my Account will be debited on the set out date (21st of each month), or after, why are you breaching the Contract that you drafted? Is this allowed? I expect a detailed response from you which makes sense, your failure to respond will result in me breaching your very own contract by reversing all the debits that went thorugh in the past and cancel the policy. If you can breach your very own contract, then what's stopping me from breaching it also??
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Replies (1)African Bank's replyOfficial
17 Dec 2015, 11:48Hello JabulaniPatsa1,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
African Bank's reply17 Dec 2015, 11:48
Official
Hello JabulaniPatsa1,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
