Drowning in loan debt while had insurance and Credit paid but ****med

Insurance claim and paid up credit card that I can't really tell you what is going on with African Bank

All I know is am stuck, lost for words but only left with a credit record for life due to administration not done when I was retrenched in August 2020

Again sent more than 3 emails after I thought OK can see direction, till today no response. Instead transactions that I don't understand. Paid up credit and after numerous requests for paid up letter nothing. Advised to worry about loan insurance claim even there can't tell you what's really going on.

Email sent with 10 am still waiting feedback nothing... What's funny 4 depattments are included in the email... Not even 1 is responding. Just see sms to rate interaction or transactions I don'tknow as if have used credit card.