Dropped calls

Item: African Bank
Rating: 1
Author: Akhona M

I called twice, after speaking to a consultant, they put me on hold for 8 minutes, the other for 5 minutes then they hung up. I requested a bank statement from 28/07/2022 to 28/10/2022 and I was told they can only issue statements for the past 3 months. I asked why? They said they can log a request but it will probably be declined.

I need my statements.

Helpful (0)

Replies (2)

African Bank's replyOfficial

16 Aug 2023, 13:28

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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African Bank's reply16 Aug 2023, 13:28

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's replyOfficial

17 Aug 2023, 13:23

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
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African Bank's reply17 Aug 2023, 13:23

Official