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DG
Don G

1 reviews | Active since Oct 2018

10 Nov 2025, 07:14

Dreadful Bank.

Alas, my saga with this useless bank continus.5 weeks now and my account is still locked. They kept on saying I must go to my nearest branch. I've told the a thousand times I am bed ridden and do no longer own a car and now I'm unable to drive. I have invested a lot of my life savings with them and am now requiring money to get me through the month. Even if I did manage to get to a branch (4 hour trip round way) it would be of little use as their cheap system will not accept my fingerprints. I have no trouble in this regard with FNB.Alsp I'm being debited for an amount of R500pm which I know nothing about. I asked them a month ago to give me details and reverse the order. Still waiting. I must have told them 25 times already I am bed ridden and do not have a car. It seems to go into one ear and out the other. Prospective investors be very careful dealing with this bank, they are completely useless.

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Replies (8)
African Bank
African Bank's reply10 Nov 2025, 08:50
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Your African Bank Support Specialist team
***
DG
Don G's update10 Nov 2025, 11:11
Reviewer Update
And how do we go about this? bear in mind that I'm bed ridden.
African Bank
African Bank's reply10 Nov 2025, 11:23
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
DG
Don G's update10 Nov 2025, 11:55
Reviewer Update
Do you never read my comments.????? I have already gone this route for you.After a huge back op I sat for 3 excruciating hours at the Oudtshoorn home affairs and their finger printing also didn't work.If I get the police to sign off on all my documents that should be enough.If you are not satisfied with that I will have to consult my lawyer.5 Weeks later you still haven't told me why R500pm is being deducked from my account as a direct debit order.I have not authurized any such undertaking.Is someone at your bank *****ing my money??????
African Bank
African Bank's reply10 Nov 2025, 12:01
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
DG
Don G's update10 Nov 2025, 13:35
Reviewer Update
Forget the receipt. Close ALL my accounts ASAP.
DG
Don G's update10 Nov 2025, 13:41
Reviewer Update
You have said nothing about the R500 taken every month from my account.Something very fishy is going on here.
African Bank
African Bank's reply10 Nov 2025, 13:49
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.