DOUBLE DEDUCTION STILL NO REFUND

MY NORMAL DEDUCTIONS WERE TAKEN ON 27/5/15 THEN I WAS SHOCKED TO SEE THEY TOOK THEM AGAIN ON SAT 30/5/15 LEAVING MY BANK SHORT FOR OTHER DEDUCTIONS. I PHONED ON SAT AND THEY SAID THEY WOULD REVERSE NOT DONE PHONED AGAIN MONDAY THEY SAID THEY NEEDED A FAXED COPY BANK STATEMENT WHICH I SENT PHONED AGAIN ON TUESDAYAGAIN THEY SAID NOT RECIEVED SO EMAILED AND STILL HAVE NOTHING DONE.<br> THE WORST SERVICE AND LACK OF ASSISTANCE I HAVE EVER EXPERIENCED ALL I WANT IS MY MONEY BACK ???