Double Debits , No feedback yet

I reported this morning about a double debit on my account , Sylvester Fraser called me back and I haven't had a response since. I then called the call centre and they cant see that any query for a refund was logged on the account? Can I please have a manager or supervisor call me back? I desperately need my money refunded , I have other debits going off my account tonight and will not have enough in my account to cover this if im not re-imbursed. Absa charges R130 per debit order reversal , will African bank be covering this? NO I don't think so , can I please get some positive feedback URGENTLY.