Double Debit Order Irreversible unless a Branch is visited

Border Line *******, ***********, no clue of how to conduct customer service communication where agents speak over the client and do not listen nor let you finish a sentence. 2 debit orders went of of R2700.00/R2600.00 plus minus that could not be reversed due to an all of a student FICA update where you must go to the branch for fingerprint updating. Yesterday when I called that was not the case, I was advised to wait on the debit order to reflect of which I did. African Bank are not fit to operate in the market with their competitors, going through to a branch in this day and age is ridiculous, this is why they will always be the last option next to a "Loan Shark"