DOUBLE DEBIT
Good day
I made an arrangement with African bank call centre to debit my account with the amount of R1300.
so they just decided to debit twice? when i called this morning to dispute this, an agent by the name of Wayne just said phone tomorrow morning without asking what my account nr is or that he will sort it out and get back to me.
their service is really of poor quality
i want the amount of R1300 reversed back into my account. or i will STOP this debit order once again.
i want feedback today
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Replies (3)
African Bank's replyOfficial
27 Sept 2017, 16:19Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Best regards,
African Bank's reply27 Sept 2017, 16:19
Official
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Best regards,
's updateReviewer Update
24 Oct 2017, 10:26Good day
a very rude consultant contacted me, refusing to give me her name,
I advised her that i will make a manual payment on my account going forward and advised her to cancel the debit order.
I advised her that i will make a manual payment on my account going forward and advised her to cancel the debit order. This rude AGENT advised that I initially signed a contract that a debit order will be deducted. My situation has changed I lost my job due to cancer and I only recently started working again, they have no understanding of ones situation as if I asked for this. Would anyone ask to loose your job or ask to be diagnosed with cancer? You tell me.
Once again they tried to debit my account last night .. If it means that I have to change my back details I will do it. I am the one paying for the debit order fees. Its unacceptable. AFRICAN BANK I AM INSTRUCTING YOU TO CANCEL THE DEBIT ORDER ON MY ACCOUNT OR I WILL TAKE THIS MATTER FURTHER. I AM SO DISGUSTED WITH YOU AS A BANK YOU MAKE ME SICK
's update24 Oct 2017, 10:26
Reviewer Update
Good day
a very rude consultant contacted me, refusing to give me her name,
I advised her that i will make a manual payment on my account going forward and advised her to cancel the debit order.
I advised her that i will make a manual payment on my account going forward and advised her to cancel the debit order. This rude AGENT advised that I initially signed a contract that a debit order will be deducted. My situation has changed I lost my job due to cancer and I only recently started working again, they have no understanding of ones situation as if I asked for this. Would anyone ask to loose your job or ask to be diagnosed with cancer? You tell me.
Once again they tried to debit my account last night .. If it means that I have to change my back details I will do it. I am the one paying for the debit order fees. Its unacceptable. AFRICAN BANK I AM INSTRUCTING YOU TO CANCEL THE DEBIT ORDER ON MY ACCOUNT OR I WILL TAKE THIS MATTER FURTHER. I AM SO DISGUSTED WITH YOU AS A BANK YOU MAKE ME SICK
African Bank's replyOfficial
25 Oct 2017, 07:53Dear Sunette,
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
African Bank's reply25 Oct 2017, 07:53
Official
Dear Sunette,
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,