Dooms Day

<p>My financial life is literally at a stand still due to your company not submitting my documents to ITC on time for clearance. I had 2 accounts with your company, one being a loan and one being a credit card.</p> <p>I took on these accounts, as I had an emergency and needed urgent assistance and was financially fit to pay them until the end of the term. I paid these accounts diligently without any phone calls from your company, until "Life" struck and I was retrenched.</p> <p>I had no source of income and as the months went past the phone calls came through as if we were in a really serious relationship. Every month I had to explain the same thing over and over, that I was retrenched and I was looking for employment and will try my best to pay these accounts when I get employed.</p> <p>My accounts were going deeper and deeper into arrears. Days became months and months became years, until finally I got a job. I tried to make an arrangement and kept that arrangement until again my contract was expired and was no longer going to be renewed. I was told to send affidavits and I did.</p> <p> </p> <p>But the calls still kept pouring in. Finally I managed to acquire some funds from my Provident Fund payout. I contacted your call centre and requested for settlement letters for both accounts. It was emailed to me in seconds with the settlement end date being 13/03/2017. I paid both accounts in full and was even given paid up letters on 14/03/2017.</p> <p>I called your call centre so many times during the month of March, more than I called my own wife that it really had a huge impact on my phone bill. I am sure whenever my ID number was punched into your system the call log looked like I was a stalker. Asking one question, when it will be cleared from my credit profile and no one could give me a simple answer. The only answer I received was like a song on repeat wait 7-10 days.</p> <p>Finally one guy on the 24th Of March explained the whole process to me, that you only submit documents of clients who have paid up their accounts for that month at the end of every month. So I was told to call ITC directly on 03/04/2017. Monday came and I called Transunion. Transunion went through my profile and was told that the loan account that I had was cleared successfully, but the credit card account still appears. I explained the whole story to them and was told that your company did not submit the info for the credit card account and unfortunately there is nothing they can do without any instruction from you. This is really disappointing and feel ******, because I have paid all that was due to you and all you needed to do is submit a piece of information stating that our relationship is over. Another month has gone past, me having paid you in full. But now my financial life is at a stand still and it is business as usual for you. </p> <p>From:</p> <p>Mr Lwazi Dube</p>