Don't trust African Bank

If i can give 0 stars I would,they don't even deserve a 1 star. On the 7 December 2023, money was taken from my account. I logged it with the with the bank. I called in countless times even with the line being dropped on me several times. I even laid a complaint the 18 January 2024 with no email or response from the bank up to this day.

The bank only came back to me on the 15 April 2024 after I sent an email,which was not responded, then requested a call back. The investigating officer Kaguso Mpako then called stating that they won't be paying me my money to the savings account, that it was taken from but would rather be adding it to my loan account.

I told her that it was *********, and that Afircan Bank does not follow the codes of banking practice

1. How did the ****mers get my details, why are they not complying with the POPI act!!! 2 What security systems are they using that they are so easily breeched ,to get replicated to such an extent 3.They do not have a direct ***** line, when you call the number goes to customer service, where the staff are ill equipped to help with your situation 4. The lack of transparency and communication is appalling. They do not inform you about the progress of your case, if you call to find out you are pushed from pillar to post, given incorrect numbers and emails, and they will even drop the line on you. 4. There is no communication between departments, hence making their customer service poor and ill equipped.

I would not recommend going to African Bank. They offer no assistance, and will not care what happens to you.I am left in a precarious situation, and the the audacity of the bank is to tell me to get more financial assistance from them.

If you were ****med, they will NOT pay your money back

I was told by Kagiso that they never pay the money back but always add it the loan account, If you are planning on going to African Bank think carefully.

Don't make the same mistake I made by trusting the bank!!!!