MP
Mmule P

1 reviews | Active since Sept 2018

03 Sept 2018, 13:59

Don't take you customers, seriously

They do not take they're clients seriously, I waited for two hours with a consultant, at one of there branches, when there head office was the one who sent me there, I was not even assisted, the manager in the branch by the name of Rehaad, just sat on his computer and acted uninterested, when I asked him how he could assist me he said we should just call IT, we attempted the second time and I wanted another hour, your service levels are 0%

0
Replies (5)
African Bank
African Bank's reply03 Sept 2018, 15:46
Official

Hi Mr/Ms customer

Unfortunately we have been unsuccessful in contacting you and we are therefore unable to proceed with this complaint.

Please contact us in order to address your concerns.

Your African Bank Support Specialist team

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African Bank
African Bank's reply03 Sept 2018, 15:46
Official

Hi Mr/Ms customer

Unfortunately we have been unsuccessful in contacting you and we are therefore unable to proceed with this complaint.

Please contact us in order to address your concerns.

Your African Bank Support Specialist team

***

African Bank
African Bank's reply03 Sept 2018, 15:46
Official

Hi Mr/Ms customer

Unfortunately we have been unsuccessful in contacting you and we are therefore unable to proceed with this complaint.

Please contact us in order to address your concerns.

Your African Bank Support Specialist team

***

African Bank
African Bank's reply03 Sept 2018, 15:46
Official

Hi Mr/Ms customer

Unfortunately we have been unsuccessful in contacting you and we are therefore unable to proceed with this complaint.

Please contact us in order to address your concerns.

Your African Bank Support Specialist team

***

MP
Mmule P's update03 Sept 2018, 15:55
Reviewer Update
Unfortunately I have been trying to contact you on the number you have supp**** and it seems, my call is not going through, I am surprised that when I complain you respond so fast, but when I was seeking help from the branch no one cares,