VS
VENITA S
1 reviews | Active since Aug 2016
06 Mar 2025, 07:20
Dont take responsibility
I pay my account as per the arrangement, then a double transaction went off, and when I called in the person said my account is blocked for FICA. I need to go into the branch, I have done this previously. I cant just go to the bank as there isn't an African Bank on my account, no wonder people dont pay you back because when you deduct the amount twice you don't take responsibility for it.
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African Bank's replyOfficial
06 Mar 2025, 09:34Thanks for speaking up and calling us out. In order to address your Hello Peter complaint , we need to ensure we protect you and follow the procedure we use to identify and verify our customers. Your account is current blocked due to an overdue compliance update. You will need to visit the branch for compliance update.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply06 Mar 2025, 09:34
Official
Thanks for speaking up and calling us out. In order to address your Hello Peter complaint , we need to ensure we protect you and follow the procedure we use to identify and verify our customers. Your account is current blocked due to an overdue compliance update. You will need to visit the branch for compliance update.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***