DONT EVER DO BUSINESS WITH AFRICAN BANK

Absolutely terrible service from this place. I app**** for a loan on the 20th of september. Added all the required docs. And waited. Then i called them every day total 29 calls to date. And no one could give me a answer as to why it was taking so long. My application was escelates 7 times with no one contacting me. Requested call backs twice and no one ever called. Went to the branch and couldnt be helped. Only to log in thia morning and there ia no application. Phoned again and they cant even see there was a application.

How do you run a company where the customer has to do the work of customer service. Why must i follow up every day? Why do you make promises and not keep them. Why do your agents lie to the customers? And why dont you honor your callbacks? What ia the point of escelation if nothing happens? You just twll the customer bs to let him off the call and dont worry at all about if you actually helping them? I literaly declined offers from other banks because i already app**** with you. I doubt you will even respond to this. But this is the worst company i have ever dealt with and will make sure i tell EVERYONE to NEVER do any business with you